Have you ever worked in an industry or job position and thought to yourself, “If I owned this business, I would do things differently?” I did just that. After working in the private duty home health industry for more than 12 years, I made mental notes, determined to create a private duty home healthcare business model that worked. To realize my dream I set about to assemble a team of caring, experienced professionals both in office and the field, that today makes up the core of Bright Day. Bright Day employees are trained to recognize that there are unique differences in each patient. By listening to our patients and their family’s needs, by utilizing excellent comprehensive assessment skills and working closely with physicians, we are able to provide care at the highest quality our clients deserve. Our professional management team believes active and effective communication between Bright Day, the patient’s family members, physicians, care managers, and facility management staff, is essential. The goal is to bring a sense of comfort to patients and families through continuity and consistency of care. Our attention to the detail of our patient’s specific diagnosis provides a safe and healthy home environment, wherever that home may be, for all our patients to reach their best outcome. Our focus is on both the physiological and psychosocial needs while recognizing each patient is unique and deserves customized care. We believe in treating the whole person. In 2011 Bright Day received accreditation for licensed home health agency by The Joint Commission (JCAHO), which is a periodic external evaluation providing impartial evidence of the quality of care delivered to patients and clients. JCAHO accreditation is the highest and most stringent home health accreditation program that can be achieved. Bright Day’s philosophy is caring isn’t something we’ve learned…it is who we are. Procedures and protocols are taught in a classroom and through internships; being caring individuals is what Bright Day’s team is all about and caring is something that comes from our hearts. — Bonti Burgess, CEO
Bonti Marie Burgess, CEO
After working for a private duty home health agency for many years, Bonti Marie Burgess set out to build a private duty home health business that put clients and employees first. Bright Day was founded on the principle that by providing caring, confident, coordinated care, we can make a difference in the quality of people’s lives. Quality of life, combined with operational efficiencies and effective, collaborative communication, sets Bright Day apart from the rest of the home health industry. Bonti established an employee friendly workplace a few blocks west of Doctor’s Hospital in Sarasota, believing that employees make all the difference. Her many years of experience as Controller in the home health care field gives her the administrative and operational experience not found in competing home health companies. Bonti believes that information technology improves communication, and ultimately customer satisfaction. Bonti grew up in Napa, California, and holds a Bachelor of Arts degree from the University of California at Davis. She has two daughters, one who is a Chemical Engineer with Hewlett Packard (HP) at their Oregon campus and another that attends University of Florida in Gainesville as a Bio Medical Engineering major. Bonti spends any extra time she can reading, walking, Y workouts, attending Opera events and outdoor gardening.
Elizabeth Clark, Administrator
As Administrator, Liz has the opportunity to conduct initial client assessments and develop an individualized care plan, tailored to suit the client’s specific needs. Her goal is to promote and support an optimal level of health and well-being in the client’s home environment. At Bright Day, Liz’s job is different every day. A passionate nurse with 40 years’ experience in a broad spectrum of nursing environments, patient advocacy, communication, administration and client interaction remain a constant in her daily responsibilities. Visiting clients in their own home setting, Liz provides on-going case management with family members, caregivers, physicians and nurses to prevent hospitalizations and re-admissions by improving home care interventions. Liz comes to us from Plymouth Harbor on the Bay and spent over 33 years of her career in Nursing working for Plymouth Harbor, with special focus on admissions, case management, education and administrative operations. During her 7 years as Administrator of Plymouth Harbor’s Home Care, she ensured the Agency was deficiency free with AHCA and that their client rating was 4.7 out of 5. In her spare time Liz enjoys spending time with her family and grandchildren. She is passionate about helping people and brings a wealth of information to Bright Day, our clients, their family members and their physicians.
Shirley M. Patrick, RN, Director of Nursing
As Director of Nursing, Shirley is responsible for assisting the Administrator with the planning, coordination, leading, controlling and evaluation of home health services. She has the opportunity to utilize her past experience as a Nurse Educator to evaluate programs, identify, and conduct staff education in areas such as dementia training, diabetes, and infection control. Skilled in both private duty home health and medicare home health, her vast knowledge brings expertise to the patient care services Bright Day provides. Shirley’s goal is to direct and supervise personnel rendering client care, foster public relations for the company, and communicate quality of care. Her 30 years’ experience includes CNA and HHA Scheduler, RN Staff Nurse, Nurse Educator, and Clinical Director. She is licensed as an RN both in the State of FL and NH. Shirley’s is an avid walker, and her hobbies include gardening and reading.
Missy Basinger, Scheduling Manager
As Scheduling Manager, Missy has the opportunity to interview, train and match caregivers to each individual client. Her goals are to provide the consistency critical to client care and to match the right private duty home health caregiver specific to each client’s plan of care. Missy’s vast experience working as a caregiver gives her the skills and insight that help make possible Bright Day’s 100% client satisfaction survey rate. When asked about her career passion she states, “I want to touch people’s lives with compassion and care, to be that helping hand that so many elderly need.” Missy was raised in upstate New York and has worked in private duty home health for 37 years. She began her home health career in Sarasota, Florida, working as a private caregiver for members of the John D. Rockefeller family, and she cared for that wonderful couple for 21 years. From 2005 – 2012 Missy worked both in the field and in the office as a Home Health Aide and a Scheduler for private duty home health agencies in Sarasota and Bradenton. Missy brings to Bright Day a passion for caring for the elderly and knowledge of what it takes to keep clients comfortable and safe in their homes.